Careers at Nutanix

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Upload your resume and we\u2019ll find the positions that best suit your qualifications. Note: Uploading your resume is not an application for employment.", "disclaimer": "Notice To Applicants Re: Fraudulent Recruiting Scams, please review the following link [consumer.ftc.gov] to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following the instructions in the link. 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Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and todo great work in a safe and welcoming environment, free of unlawful discrimination, intimidation orharassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com. <br>"}]}, "privacy": {"text": "By clicking Submit, I acknowledge that I have read the <a href=https://www.nutanix.com/legal/applicant-privacy-notice> Nutanix's Job Applicant Privacy Notice</a>.", "button": "Submit", "title": "Data Privacy Notice"}, "recaptcha_enabled": 0, "showLoggedOutNotificationsPrivacyPolicy": true}, "positions": [{"id": 17357056, "name": "Manager, Worldwide Support - Pune", "location": "Pune,India", "locations": ["Pune,India"], "hot": 0, "department": "Product Support - India", "business_unit": "COS", "t_update": 1701341432, "t_create": 1690809230, "ats_job_id": "orE1nfwd", "display_job_id": "24577", "type": "ATS", "id_locale": "24577-en", "job_description": "Responsible for leading a team of System reliability engineers (SRE's) in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Establishes staff schedules for queue coverage and individual or group training sessions. - Has very good verbal and written communication skills to drive effective customer communication. - Delivery of superior-level support to end-user customers and functioning as point-of-contact for raised issues to ensure appropriate response and focus of support teams. -Demonstrate strong acumen to understand and work with support leadership to solve business challenges -Design, develop and implement processes, tools to enhance support function including workflow and incident management -Drive critical customer issues to resolution leveraging cross-functional resources -Proven track record of delivering results through people, business and operations management. - Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery. - Conducting regular team meetings and performance discussions with support engineers. - Interacting with regional and corporate management on matters between functional areas or customers and the company. - Tracking, monitoring and reporting on department operations, and closely handles critical customer accounts to develop a path to issue resolution. - Interface with engineering, field, sales and service organizations and directly with the customer base on critical escalations and call resolution. - Must possess a Bachelor of Science in Computer Information Systems or equivalent experience. - At least 3 years of management experience in a technical support environment - Previous account management or account executive skills desired, with the ability to organize and track multiple projects. - Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. - Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. - Must utilize exemplary verbal and written communication skills when dealing with customers and business partners. - Must have at least two years of experience as a Technical Engineer. - Skilled in leading and motivating talented support engineers. - Project management experience or background, with experience in handling multiple projects and priorities. - Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. - Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. - Must be motivated by challenges and be able to offer multiple solutions for a problem. - Consistent record of defining and developing innovative enhancements to Support process and methodology. - Able to develop individual and team objectives to contribute positively to organizational goals and direction. - Validated ability to formulate and oversee solutions to issues in partnership with multiple functional areas. - Proven ability to work in a dynamic environment and use judgment in handling customer calls and providing technical assistance. - Knowledge of Virtualization technologies  & relevant certifications desirable.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://nutanix.eightfold.ai/careers/job/17357056", "isPrivate": false}, {"id": 18317905, "name": "Manager, Worldwide Support - Bangalore", "location": "Bangalore,India", "locations": ["Bangalore,India"], "hot": 0, "department": "Product Support - India", "business_unit": "COS", "t_update": 1698898801, "t_create": 1695880543, "ats_job_id": "oGzyofwV", "display_job_id": "25154", "type": "ATS", "id_locale": "25154-en", "job_description": "Responsible for leading a team of System reliability engineers (SRE's) in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Establishes staff schedules for queue coverage and individual or group training sessions. - Has very good verbal and written communication skills to drive effective customer communication. - Delivery of superior-level support to end-user customers and functioning as point-of-contact for raised issues to ensure appropriate response and focus of support teams. -Demonstrate strong acumen to understand and work with support leadership to solve business challenges -Design, develop and implement processes, tools to enhance support function including workflow and incident management -Drive critical customer issues to resolution leveraging cross-functional resources -Proven track record of delivering results through people, business and operations management. - Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery. - Conducting regular team meetings and performance discussions with support engineers. - Interacting with regional and corporate management on matters between functional areas or customers and the company. - Tracking, monitoring and reporting on department operations, and closely handles critical customer accounts to develop a path to issue resolution. - Interface with engineering, field, sales and service organizations and directly with the customer base on critical escalations and call resolution. - Must possess a Bachelor of Science in Computer Information Systems or equivalent experience. - At least 3 years of management experience in a technical support environment - Previous account management or account executive skills desired, with the ability to organize and track multiple projects. - Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. - Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. - Must utilize exemplary verbal and written communication skills when dealing with customers and business partners. - Must have at least two years of experience as a Technical Engineer. - Skilled in leading and motivating talented support engineers. - Project management experience or background, with experience in handling multiple projects and priorities. - Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. - Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. - Must be motivated by challenges and be able to offer multiple solutions for a problem. - Consistent record of defining and developing innovative enhancements to Support process and methodology. - Able to develop individual and team objectives to contribute positively to organizational goals and direction. - Validated ability to formulate and oversee solutions to issues in partnership with multiple functional areas. - Proven ability to work in a dynamic environment and use judgment in handling customer calls and providing technical assistance. - Knowledge of Virtualization technologies  & relevant certifications desirable.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://nutanix.eightfold.ai/careers/job/18317905", "isPrivate": false}, {"id": 19232695, "name": "Senior Product Manager", "location": "Bangalore,India", "locations": ["Bangalore,India"], "hot": 0, "department": "Engineering - India", "business_unit": "R&D", "t_update": 1701744959, "t_create": 1700117241, "ats_job_id": "oeLDpfwL", "display_job_id": "25556", "type": "ATS", "id_locale": "25556-en", "job_description": "Define pricing and monetisation strategy for new products and optimise for existing products. Build new business models for new offerings. Build models to cross-sell and upsell within products and across the portfolio. Increase adoption of new products. Maximise revenue across products with effective use of pricing and packaging. Identify and drive improvements in volume and ASP. Use content insights to make informed changes to pricing strategy. Guide business outcomes based on evidence and detail. Influence the executive management team and get agreement on critical products. Take the findings through a governance process. Influence the broader cross-functional team on why, what, when, and how initiatives. Lead implementation by guiding the team, developing various internal systems, deals desk, finance, and accounting. Communicate with the broader organisations, including sales, marketing, channel, quote support, enablement, and others, to solicit input and share updates on various initiatives. Influence every step in the workflow that may impact the desired end goal of the industry. Define, measure, and monitor key performance indicators and success metrics. Track trends and the impact of our actions and changes in the market conditions. Identify and recommend any updates required. Build trusting relationships across groups and with the executive team, peers, and business partners. Experience in strategy consulting, product management, and corporate or pricing strategy will be helpful to succeed in this role. Experience with enterprise software subscription business is highly desired. Experience with enterprise storage, servers, networking appliances, and data centre infrastructure product/solution offerings will also be helpful. Ability to zoom in and out between details and the big picture continuously. Ability to communicate and influence effectively across all levels of the organisation, including the C-suite.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://nutanix.eightfold.ai/careers/job/19232695", "isPrivate": false}, {"id": 19070806, "name": "Senior Product Manager - Renewals/Subscription", "location": "Bangalore,India", "locations": ["Bangalore,India"], "hot": 0, "department": "Engineering - India", "business_unit": "R&D", "t_update": 1700672245, "t_create": 1700065572, "ats_job_id": "o8yCpfwr", "display_job_id": "25554", "type": "ATS", "id_locale": "25554-en", "job_description": "Understanding the renewal quoting/billing process, identifying and filling product gaps and generating new ideas that improve renewal experience, enable subscription transformation and optimize operational processes. Drive and collaborate with cross-functional teams to gather and prioritize requirements. Collect business requirements, write technical stories and work with the technology team and developers to test, validate and implement Drive and project manage initiatives End to End from inception to delivery. Provide input and oversight of product definition and solution design for requested new features and operational enhancements for internal systems. Deliver On Schedule, On Budget and On Scope Projects. Prioritize activities based on business and customer impact. Maintain SLAs and KPIs. Act as the liaison business partners to manage business priorities, communicate changes in scope or schedule, and identify risks. Prioritize and perform multiple tasks simultaneously. Work independently as well as collaboratively with a cross-functional team. Experience on Zuora subscription/billing platform (or equivalent) Exposure to AWS marketplace (or equivalent) Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://nutanix.eightfold.ai/careers/job/19070806", "isPrivate": false}, {"id": 17870917, "name": "Senior Product Manager - Capacity planning for the hybrid cloud", "location": "Bangalore,India", "locations": ["Bangalore,India"], "hot": 0, "department": "Engineering - India", "business_unit": "R&D", "t_update": 1696526498, "t_create": 1693980192, "ats_job_id": "ogwkofwe", "display_job_id": "24918", "type": "ATS", "id_locale": "24918-en", "job_description": "Should have a deep understanding of the capacity planning for the cloud, identify and fill product gaps and generate new ideas that broadens capacity planning use cases, enable multi cloud solutions and enhance end to end user experience. Understand market trends, customer needs, and competitive landscape to shape the product strategy. Partner with key business and technical stakeholders to enhance current products and develop new ones. Own stakeholder management. Drive and project manage initiatives End to End from inception to delivery. Provide input into and oversight of product definition and solution design for requested new features and ux enhancements for internal systems. Deliver On Schedule, On Budget and On Scope Projects. Prioritize activities based on business and customer impact. Define and measure key performance indicators (KPIs) to track product success Act as the liaison business partners to manage business priorities, communicate changes in scope or schedule, and identify risks. Prioritize and perform multiple tasks simultaneously. Work independently as well as collaboratively with a cross functional team. Exhibits keen interest and experience in working with evolving business models in a large scale, complex, transformational cloud based SaaS solutions. Should have a familiarity with data center concepts- compute / storage / virtualization /servers / cloud basics Ideally should have worked on infrastructure monitoring / reporting products. Proven work experience (5-8 years) in product management with an exposure to SaaS/Enterprise subscription. Proven ability to develop product and effectively communicate recommendations to executive management Proven experience working in Agile software development life cycle. Technical background with understanding in software development/web technologies. Ability to work in a fast-paced, high energy environment that requires flexibility and the capacity to quickly learn and assimilate information/new skills is essential Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience Effective communicator that works well in a collaborative team setting Strong team player who breaks down silos and works effectively with teams and stakeholders to establish and accomplish business objectives. Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications. CAN DO attitude. Ability and desire to work in a fast paced and continually evolving environment Creative problem solver who is able to think beyond the status quo", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://nutanix.eightfold.ai/careers/job/17870917", "isPrivate": false}, {"id": 17369107, "name": "Principal Product Manager - Nutanix DBaaS", "location": "Bangalore,India", "locations": ["Bangalore,India"], "hot": 0, "department": "Engineering - India", "business_unit": "R&D", "t_update": 1696386275, "t_create": 1690877765, "ats_job_id": "ore2nfwO", "display_job_id": "24585", "type": "ATS", "id_locale": "24585-en", "job_description": "What is Nutanix Database Service Nutanix Database Service is the only hybrid multi-cloud DBaaS for Microsoft SQL Server, Oracle Database, PostgreSQL, MongoDB, and MySQL. Efficiently manage hundreds to thousands of databases with no complex migration required. Quickly and easily provision new databases, automate important but tedious administrative tasks like patching and backups, and choose the right operating systems, database versions, and database extensions to meet application and compliance requirements. The Opportunity The Nutanix Database service (NDB) Product team is looking for a seasoned Product Management professional to join our team focused on bringing hybrid and multi-cloud Database as a Service to the enterprise. Your role: Assist and help define the NDB product roadmap. Work side by side with engineering and sales teams to capture customer needs and define product requirements Collaborate with NDB PM team on DBaaS multi-cloud mobility strategy spanning on-premises, public cloud, and hybrid cloud scenarios. Evaluate new & emerging technologies in the database and database as a service ecosystem, such as Open Source and dev/ops database trends with Postgres, MongoDB, and Kubernetes while also understanding database life cycle management automation, database-centric monitoring solutions, upgrade and scale management strategies for database systems Drive and influence industry groups, partners, and analyst groups by bringing customer advocacy & real-world proof points at the heart of all such discussions. Engage with customers in the Nutanix field and partners. What will you bring: Bachelor's degree in Computer Science, Information Technology, or related field. MBA preferred. 12+ overall industry experience and at least 5+ years of product management experience or equivalent experience with Database as a Service(DBaaS). Deep database experience - Oracle, SQL Server, PostgreSQL, MongoDB, etc. Demonstrated ability in navigating through industry groups, and partners, articulating customer points of view to champion best-of-breed solutions around Databases. Leadership DNA with high energy, proven ability to excite, influence, and lead cross-functional field-facing teams without formal authority. Excellent written and oral communication skills with the field, customers, and internal stakeholders including senior executives. Strong organizational, problem-solving, and analytical skills. Meet the hiring manager! Senior Director of Product Management, Jeremy Launier, runs product management for Nutanix Database Service. Jeremy has been in the database and IT space for the last 25 years with the last 9 years at Nutanix leading multiple product efforts. Jeremy is a Silicon Valley local, and worked at multiple startups over his career. Jeremy is looking for a seasoned professional that can lead our product efforts in open-source database kernel development and the database monitoring space. What the Team Says \u201cWhat I love about working in this team is that I have a rare opportunity to contribute to a cutting edge product that competes with most famous worldwide companies, while being surrounded by great teammates.\u201d \u201cI am surrounded with highly skilled and supportive team members that are willing to help and share their knowledge at any time.\u201d \u201cI had a chance to spend a week competing in a company wide CTF competition. 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Split your time between empowering your team, supporting them in their duties, and coaching them to realize their full potential and manage their daily activities. Conducting regular team meetings and performance discussions with support engineers. Act as point-of-contact for escalated issues to ensure appropriate response to customers. Help build and grow the team by recruiting top talent. Extensive experience as a people manager in the IT/customer support field. Experience in a technical role is a big plus. Demonstrated leadership, great time management, and prioritization skills. Strong customer relationship and communication skills. Excellent communication skills in English. Any additional language is a plus. Experience in customer-facing roles and a customer-first mindset. Ability to adapt to changes in a fast-growing environment. 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The Opportunity Do you have a passion for leading technical experts to support critical customers, drive technology improvements and mentor future technical leaders? At Nutanix you will play an active role in defining strategy, driving decisions, and managing goals. You will be collaborating with teams across the company to provide world-class support to our fast-growing customer base. Nutanix (NTNX) is looking for a motivated and results-oriented Senior Manager, Worldwide Support. You will play an integral role in partnering with local and global support management as well as sales, field, and engineering teams to ensure the success of our customers and drive continual product improvement. Product Support at Nutanix Our Support organization is made up of 750+ customer-focused support engineers and management professionals who are responsible for driving the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction, with an ongoing NPS of 90+ as a testament to this objective. Our diverse, multicultural team of top-notch engineers act as our customer champions, working closely with engineering, field, and sales teams. Our teams love to have constant learning opportunities and aim to become experts in multiple technologies including cloud platforms, microservices, virtualization and networking. Your Role Lead and manage a team of Staff Escalation Engineers. You will split your time between unblocking your team, supporting them in their duties, and coaching them to realize their full potential, while also having the opportunity to work on technical duties yourself. Manage the daily activities of the team Demonstrate technical leadership Possess effective communication skills: verbal, presentation, and written Critical situation management - work directly with customers during and after escalated support cases that your team is involved in at a technical level. Duty Manager's role alongside other Support Managers to enable the larger support team on a rotating basis. Responsible for managing team metrics, using skill criteria to hire, develop, and promote team members, and initiate regular career conversations. What You Will Bring Advanced degree in a relevant subject (computer science, data science, statistics). 10+ years of experience in enterprise technical support and in troubleshooting and debugging complex issues or several years of Experience in management and team-leading Proven ability to lead a team and manage projects Experience supporting external customers and customer-first minds Passion and ability to learn new things Demonstrated leadership skills and guiding teams to hit their goals Excellent people management skills; high empathy and consideration for team morale and member's career progression A structured thinker with excellent problem-solving skills Written and verbal communication skills in both English and Japanese and the ability to build trust and rapport with cross-functional partners Collaborative and love belonging to a high-achieving support team. About the Team Meet Hiring Manager, Masaya Takase! Director, Worldwide Support, Nutanix Japan: I joined Nutanix in February 2023, because I was drawn to its unique approach to customer satisfaction and the novelty of its technology. After joining the company, I realized that I had made the right decision! Previous Professional Role Highlights A Director of Citrix WW Support Biggest Professional Win NPS >90 with the teams! Biggest Personal Win My family (My wife, 2 daughters and a Rabbit!) Who You're Hoping to Find in this Search A person who can act by carefully considering the balance between Japan's unique customer requests and the company's position. A person who can proactively solve problems by cooperating with subordinates and colleagues. What The Team Says We work as one team. We are working with Sale/SE/TAM/Consulting to deliver world-class support. We are silent heroes. We always quietly solve our customers' problems and support their business every day. However, in reality, we are a cheerful team that actively engages in discussions both inside and outside the team. 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The incumbent should have at least 10 post-qualified years of legal experience (PQE) in a well-known law firm, preferably with at least 5 years of in-house employment legal experience, knowledgeable of at least 5 countries in the Asia Pacific region, with a proven track record of experience in Australia, Japan, Korea and India. Responsibilities include having to manage a broad spectrum of Employment Law and Employee Relations related matters, ranging from advising our hiring teams on restrictive covenants, our APJ People Services team on employee-related queries and employment documentation, and an excellent track record of partnering with regional and global People Business People (PBP/HR) and Employee Relations teams on strategic business plans, performance management and employee grievances. The role will also require partnering with the Corporate Compliance and Investigations team on a host of compliance-related matters in the region. The incumbent should have the ability to advise our business and PBP groups through contentious employee matters, litigation, proactive risk management, excellent written English skills (i.e., ability to amend employment contracts, and other employee related documents and policies with ease). Incumbent must be reliable, highly responsive, commercial and practical with their advice and counsel. Law Degree and professional qualifications in Singapore (or equivalent in an APJ country). At least 10 years PQE, preferably with at least 5 years of in-house regional Employment Legal experience with a proven track record of advising on matters in ANZ, Korea, Japan and India. Proven track record of leadership and ability to influence a broad range of stakeholders, including the highest levels of management. Demonstrated understanding of HR Business Partner/People Partner Operational processes/practices including organizational design, talent strategy, global mobility, restructuring, performance management, employee separations, change management, executive coaching and relationship building. High emotional intelligence and strong interpersonal skills and the ability to present to senior executives in the region, including HQ VP and SVP executives. Excellent verbal and written communication skills. Fluency in a second language within the region preferred. Demonstrated ability to collaborate well with others, lead cross-functional initiatives and project teams across multiple countries, diverse cultures and language capabilities. Ability to create training content and deliver enablement training. 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