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We are looking for Associate TAMS to focus on the midtier of accounts from amongst our largest installedbased customers. You will be in charge of driving increased product adoption and improving customer experience in your accounts. In partnership with the Account Manager and Systems Engineer, the Associate TAM will be an advocate and trusted advisor for Nutanix's top customers. Key Responsibilities: Create a good understanding of the customer's installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc. Drive increased product adoption, and experience by doing the following: Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility Identify training needs for the customer and help orchestrate training/boot camps for customer Identify need to upgrade to latest software versions and support the creation of an upgrade plan for the customer Recommend and/or perform health checks, as needed Pull in expert Nutanix resources for conductive deeper dives with the customer. Orchestrate the breadth of breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed Qualifications: 35 years of work experience preferably in technical customerfacing roles (Support engineer, Systems engineer, Technical account managers) Technically oriented with understanding of\u00a0Data Center technologies Relationshiporiented, credible with customers and sales teams Ability to drive a consultative conversation with the customer Excellent written, verbal, presentation, and interpersonal communication skills BA/BS, advanced degree a plus Knowledge of one Italian is required.", "t_create": 1627415860, "id": 8336998, "ats_job_id": "oCIpgfwJ", "name": "Associate Technical Account Manager (Italian Speaker)", "display_job_id": "18282", "business_unit": "Services", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Customer Success", "type": "ATS"}, {"locations": ["Belgrade,Serbia"], "t_update": 1627632921, "job_description": "Role Overview The Bid Desk Analyst will assemble and manage a bid team that has the skills to prepare and submit a winning bid, whilst taking ownership of the endtoend bid process. The Bid Desk Analyst is typically responsible for managing an opportunity from initial identification of a customer requirement through to contract renewal strategy. After bid submission, the Bid Desk Analyst remains involved through the presentation and negotiation stages, ensuring all lessons learned are fed back and implemented. Reporting Line The Bid Desk Analyst will be part of a larger, global team that has defined roles and responsibilities. The role will report to the Head of WW Bid Desk. Measure of Success Measures of success include win rate, capture rate, revenue secured, retention rates, bids submitted and achievement of internal SLAs. Responsibilities include the introduction and implementation of all necessary bid procedures, governance, and processes. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It requires strong people management, project management and commercial skills. Manage the endtoend bid process. Manage virtual bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal etc. Work with the Sales lead to develop a clear win strategy for each bid. Understand and resolve complex technical, strategic and business issues. Prepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer. Risk tracking and management throughout the bid process. Contributing to the written proposal both in terms of content and presentation (such as providing guidance around the executive summary). Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines. Ensure ontime submission of compliant and commercially sound bids. Participate and contribute to all client presentations required as part of the bid submission. Drive continuous improvement, through postbid reviews, both internally and with customers. Support the content audit processes in our content repository Support the content manager in acquiring, vetting, ingesting and enriching content About you; Proven ability in delivering winning, highvalue product or services opportunities. Ideally has a background in solution selling and experience of bid management from opportunity identification through to project delivery, and will provide valuable input into value proposition development, opportunity qualification, win strategy, commercial discussions, and solution delivery. Proven team leadership skills in officebased and virtual work environments. Must be an excellent communicator and comfortable working at CxO / Director Level (internal and external customer). Will be fully conversant with the competitive marketplace. Sound commercial understanding and profit and loss experience coupled with risk management skills. Has the ability to manage complex, multiworksteam opportunities. Solid understanding and management of internal governance procedures. Strong project management background or successfully completed the Bid and Proposal Apprenticeship. APMP Foundation (Practitioner or Professional level desirable). English is mandatory along with either German or French. Other European languages highly desirable. Does this sound like you? Let's talk.", "t_create": 1626262679, "id": 8095547, "ats_job_id": "osKcgfwo", "name": "Bid Desk Analyst", "display_job_id": "18126", "business_unit": "WW Sales", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Sales Operations", "type": "ATS"}, {"locations": ["Belgrade,Serbia"], "t_update": 1627314242, "job_description": "The Systems Support Engineer is responsible for supporting the technical design and implementation of systems to manage and support our global fleet of Macs. The role is involved in supporting and implementing, in varying capacities, a range of client tools including MDM, endpoint protection, and software deployment. \u200b Role and Responsibilities: Support role in the design and implementation of enduser computing solutions that may be multifaceted and complex in nature. Assist with Client Platform Engineering priority initiatives and projects, prioritising and appropriately managing timelines, scopes, and requirements. Provide assistance in troubleshooting, and resolution on escalated incidents and problems from Global IT Support, ensuring minimum MTTR, and providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs. Participate in crossfunctional projects in support of enduser productivity and enduser computing security. Provide timely and creative solutions to enduser computing issues of a complex nature to ensure highest productivity. Maintain endpoint patch management and respond to endpoint security compromises and zeroday attacks in a timely manner as applicable to the Mac environment. Participate in standardisation efforts to ensure IT can take advantage of repeatable processes to support the environment. Participate in knowledge transfer with members within the team to elevate IT skillset and with Global IT Support for crossfunctional training on projects. Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in facetoface situations. Experience and Skills: Knowledge of Security platforms highly desired Excellent problemsolving and superior customer service skills required. Experience and knowledge of networking systems and concepts required. Ability to work both independently and within a team environment, being selfmanaged required. Excellent oral, written, interpersonal skills required. Stays in touch with technology changes and our endpoint/enduser environment. Expertise in Jamf is a nice to have.", "t_create": 1626241849, "id": 8088273, "ats_job_id": "oamcgfwI", "name": "Systems Support Engineer (contract)", "display_job_id": "18123", "business_unit": "R&D", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Information Technology", "type": "ATS"}, {"locations": ["Belgrade,Serbia", "Nis,Serbia"], "t_update": 1626164506, "job_description": "The Role For our rapidly growing EMEA region we are looking for a highly motivated Benefits Analyst to help with the daily administrational tasks and monthly deliverables of the People department. Our People EMEA department delivers full scope of HR support to all employees in the EMEA region. The Employee will be working in a very international environment (over 30 countries) dealing with internal customers and stakeholders as well as with external partners and vendors. This is a fulltime position. Maintain and update with accuracy multicountry benefits employee enrolment overviews Manage multicountry benefit enrollment processes (hires, terminations, change requests) Reporting pensionable or insured salaries and contributions as required to vendors Responding to employee benefit queries & resolving firstline benefitrelated issues Handling the internal process of benefits invoices from approval to action for payment Ensuring accuracy of benefit census lists and perform monthly audits against vendor invoices Follow up with employees and vendors on overpayment reimbursement Reporting monthly benefit changes to payroll as required Collaborate with other CoEs (Benefits, Payroll etc) to resolve issues and enhance current processes HR Systems Support: able to provide training and consultation regarding system issues, transactions and reporting Support with financial audits Support with adhoc Benefits projects & programs where needed Ensure data integrity and security following GDPR regulations Assisting with Knowledgebase article creation re: benefit processes and tools Highly accurate and attention to detail Ability to deal effectively with multiple tasks Able to work within tight deadlines and handle workload with flexibility Adherence to deadlines & time management skills 'Have done, can do, will do' approach Team players Problem solver Structured approach, ability to prioritize Hands on involvement & proactive attitude Comfortable and discrete dealing with confidential matters Feeling comfortable working with minimum supervision Familiar with working on different time zones Qualifications and Experience Proven record of administration experience in multinational environment 23 years, in a matrixed reporting structure. Experience with Workday and/or other HRM systems Highly Proficient with Excel, and rest of MS Office applications Background in payroll, accounting, compensation and/or benefits administration is preferred Excellent verbal and written communication skills Customer focused and service orientated Fluent written and verbal language skills in English. Multilanguage skills are also useful Does this sound like you? Let's talk.", "t_create": 1625559709, "id": 7745582, "ats_job_id": "om27ffwu", "name": "Benefits Analyst", "display_job_id": "17992", "business_unit": "Total G&A", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Human Resources", "type": "ATS"}, {"locations": ["Belgrade,Serbia"], "t_update": 1625129064, "job_description": "The Sales Support Manager is responsible for managing the Sales Support and Shared Services regional team which directly supporting Nutanix Field Sales Representative(s) globally. In this role you will supervise and lead a team of Sales Support Representatives whose objective is to drive productivity and efficiency gains for Nutanix sales by assisting with operational tasks such as quote management, adhoc back office administrative tasks and special sales programs that assist in moving sales cycles forward. As a manager you will focus on daytoday operations within a specific region while providing a global support and staying within specified SLA's and KPIs. You will also work in conjunction with internal and external partners to improve velocity of business and create solutions that serve the best interests of our customers and partners. Responsibilities; Understand internal customers' expectations and requirements Support your field, channel and distribution partners to ensure opportunities maintain a highvelocity, quotes are delivered ontime and Salesforce.com is accurate Meet and exceed SLAs regarding quote delivery and accuracy for Nutanix sales Provide accurate weekly activity updates to Nutanix Leadership Surface any quote related challenges immediately to Nutanix Leadership for remediation Manage deal velocity and approvals Support our Global Sales Organization on pricing related to strategic programs and initiatives. Lead enhancement projects alongside internal development teams. About you; Bachelor's degree required Proven ability to provide exceptional highend customer service 3+ years of team lead or management experience Deal Desk experience is a plus Experience in enterprise technology sales is a plus Ability to organize and preplan each day Knowledge of Enterprise CRM software such as SFDC would be an added advantage Proactive in finding new and innovative ways to perform job duties Excellent communication skills (written and oral) Conversational and Written English skills Microsoft Excel Does this sound like you? Let's talk.", "t_create": 1624443234, "id": 7580581, "ats_job_id": "oZpZffwm", "name": "Sales Support Manager, EMEA", "display_job_id": "17866", "business_unit": "WW Sales", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Sales Operations", "type": "ATS"}, {"locations": ["Belgrade,Serbia"], "t_update": 1625129166, "job_description": "The Sales Support Analyst is responsible for directly supporting Nutanix Field Sales Representative(s) globally. In this role, you will drive productivity and efficiency gains for Nutanix sales by assisting with operational tasks such as sales opportunity creation, quote management and adhoc backoffice administrative tasks that assist in moving sales cycles forward. You will work within SLAs to meet the requests for sales. In addition, you will also work cooperatively with internal and external partners to improve the velocity of business and to create solutions that serve the best interests of our customers and partners. Job Description Understand internal customers' expectations and requirements Become skilled in Nutanix's sales processes and supporting business applications Modify Sales Opportunity records in Salesforce.com Coordinate the submission of nonstandard discount requests approvals Support your field, channel and distribution partners to ensure opportunities maintain a highvelocity, quotes are delivered ontime and Salesforce.com is accurate Meet and exceed SLAs regarding quote delivery and accuracy for Nutanix sales Provide accurate weekly activity updates to Nutanix Leadership Surface any quote related challenges immediately to Nutanix Leadership for remediation About you; Bachelor's degree required Proven ability to provide exceptional highend customer service 1+ years of sales support experience Experience in enterprise technology sales is a plus Ability to organize and preplan each day Can complete the tasks with accuracy and precision Ability to solve problems and meet daily challenges Enterprise CRM software such as Salesforce.com Experience with SteelBrick Quote Quickly preferred Proactive in finding new and innovative ways to perform job duties MS Office Excel Excellent communication skills (written and oral) Conversational and written English skills Does this sound like you? Let's talk.", "t_create": 1624353370, "id": 7575409, "ats_job_id": "oeuYffwF", "name": "Sales Support Representative", "display_job_id": "17851", "business_unit": "WW Sales", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Sales Operations", "type": "ATS"}, {"locations": ["Belgrade,Serbia"], "t_update": 1625129026, "job_description": "Job Summary: As a Snr Deal Desk Analyst, you will be an intricate member of the Global Deal Solutions team, which rolls up into the Sales Operations department of Nutanix and is focused largely on supporting the Field Sales Team in deal pricing and helping the execution of our pricing strategy. The ideal candidate will be able to help manage between the Organization goals and enabling the Field to execute pricing strategies with Customers. This includes working with the Field to maximize Nutanix revenues in deal structuring, recommending varying selling models, engaging with Finance to evaluate acceptable price points and investment accounts, collaborating with Product Management to understand varying product options to meet customer needs and understanding the entire customer ecosystem to ensure Nutanix can maximize its value and increase share in the market. You will collaborate very closely with the Field Sales Team, Sales Operations, Legal, Finance, Accounting, Cloud Economist team and Product Management as well as other internal stakeholders to ensure that the Field Sales Teams have the support needed to execute Organizational goals. Responsibilities: Global Deal Solutions Support our Global Sales Organization on pricing related initiatives and strategic programs Recommend pricing structures based on Customer's business drivers and ability to sell value Influence discount improvements through competitive intelligence and developing a subject matter expertise in the Region Provide detailed reporting to Regional Directors and VP's and collaborate closely with Sales Management to drive regionally focused pricing strategies Engage closely with Legal to support nonstandard commercial terms and conditions Build business cases for investment accounts to gain Executive support and remain an active player throughout the sales cycle Daily review of deal financials, pricing and business risk required Ensure compliance with published sales and business approval policies and serve as an escalation point to business leaders Complete adhoc projects as required Proven ability to effectively communicate with Customers, sales persons, internal teams, and external partners & distributors Ability to execute quickly and adapt to a fastpaced, constantly changing environment Must be willing to work extended hours during end of quarters. Requirements: Familiarity with working with Sales teams in a deal desk or commercialselling function Expertise with varying software selling models (i.e. term licenses, perpetual, SaaS, subscription, utility consumption) Strong and active listening skills and overall communication skills, both written and verbal Works well in a team environment Ability to be responsible, flexible, accountable and detailoriented with the ability to multitask, adapt and prioritize to meet deadlines Experience meeting with Customers Advanced Proficiency with Excel and PowerPoint an absolute must. About you: Bachelor's degree in Business or a related area of study 2+ years of deal desk, finance, softwareselling and/or sales operations experience Prior experience with Salesforce is a plus Does this sound like you? Let's talk.", "t_create": 1624302855, "id": 7573571, "ats_job_id": "oV1YffwT", "name": "Senior Deal Desk Analyst", "display_job_id": "17840", "business_unit": "WW Sales", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Sales Operations", "type": "ATS"}, {"locations": ["Belgrade,Serbia", "Nis,Serbia"], "t_update": 1627641226, "job_description": "In this role, you'll work closely with our stakeholders, web producers, creative designers, web developers, and external agencies. Working both independently and as part of the Web Team, you'll play a key role responsible for performing web QA for various digital projects across multiple languages. You'll ensure the digital experiences we build look amazing, function flawlessly, and align with project requirements. What you'll do: Build a workflow and process for QA on digital projects Collaborate with stakeholders and crossfunctional teams to ensure the highest quality standards while still meeting requirements Lead projects to identify gaps or poor UX and work to resolve Identify, recommend and establish a set of QA principles and methodologies Create a process quality documentation system by writing and updating quality assurance procedures Lead the day to day QA activities and priorities, while collaborating with stakeholders and crossfunctional teams to ensure the highest quality standards while still meeting the requirements Train, coach, motivate, and correct employees to ensure that quality standards are met Review processes in order to ensure that they align with current trends Formulate strategies to increase productivity Test the website design across all browsers and devices Help build new and edit existing web pages using Adobe Experience Manager (AEM) components What we're looking for: 25 years of experience testing websites for design and functionality across devices, browsers Intense passion for pixelperfect designs and quality Understanding of QA best practices and workflows Experience with software and design tools, Adobe Experience Manager (AEM) a plus Ability to document and create clear, concise and comprehensive design recommendations Extreme attention to detail Excellent oral and written communication skills Knowledge of design and UX best practices Content authoring experience is a plus", "t_create": 1623059721, "id": 7518166, "ats_job_id": "oW4NffwM", "name": "Web QA Specialist (Contract)", "display_job_id": "17677", "business_unit": "WW Marketing", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Marketing", "type": "ATS"}, {"locations": ["Belgrade,Serbia", "Nis,Serbia"], "t_update": 1627383329, "job_description": "Frame Solutions Architect (EMEA) Nutanix Frame DesktopasaService (DaaS) enables customers to deliver virtualized applications and desktops to users from public and private clouds. All users need is a connected device with a browser. With Frame, customers can deliver any desktop application (from office productivity to highend CAD and engineering applications) accessible to anyone, anywhere in the world. Data and files for these applications are securely stored in the cloud or within the customer's onpremises network. Our customers range from startups and schools to the world's leading software vendors and enterprises. Job Summary Nutanix is looking for a qualified Frame Solutions Architect (SA) who works collaboratively with product management and engineering to define and rollout new features to customers and partners, identify product issues, and validate product defect fixes. As part of this responsibility, the Frame SA is expected to create solution briefs, write blogs, prepare product documentation, and work with ecosystem partners. Additionally, the Frame SA: (1) enables Nutanix sales and sales engineering to qualify prospects and conduct POCs; (2) educates Nutanix Xpert Services architects and delivery consultants to design and implement Frame solutions for customers; and (3) for strategic, early access feature, and general (where needed) customers, lead technical presales discussions/proofs of concept (POCs) and implementations, in collaboration with account teams and Xpert Services. As a Frame SA, you are an ITsavvy professional who is able to thoroughly explain technical details and requirements to both technical and nontechnical audiences. You are resultsdriven and relentlessly focused on achieving goals centered around customer success and Nutanix growth. Frame Solutions Architect duties include, but are not limited to: Solutions Engineering Providing feedback to product management to drive new features or address feature deficiencies. Supporting use of these early access features by launch customers. Developing and communicating best practices and solutions using Frame in the form of internal and external presentations, blogs, services playbooks, and solution guides. Enablement Enabling Nutanix sales and sales engineering staff and partners to qualify prospective customers, conduct POCs, and quote Frame. Assisting sales teams and Services Sales Managers in development of sales proposals and/or Statements of Work. Training Nutanix Xpert Services architects and delivery consultants to design and implement Frame solutions. Customer Engagement For strategic accounts, early access feature, and general (where needed) customers, lead discovery, design, and implementation of Frame, in collaboration with sales teams and Xpert Services. Addressing ongoing 3rd level support escalations from key customers as needed. Bachelor's Degree in Computer Science or equivalent on the job experience. Proven track record and success in presales, design, and implementation of systems (minimum of 100 users), involving IT infrastructure and desktop/VDI, at a system integrator, IT professional services, or cloud services company serving enterprise customers. Demonstrable system architecture skills, customer skills, and ability to work with a team involved in the production of a technical solution for a customer. Solid technical background and handson experience with Nutanix AHV and IaaS providers (AWS, Azure, and/or GCP). Advanced system administration experience with Windows Client and Server operating systems, applications, user profiles, and Active Directory. Experience with PowerShell desired. Python scripting a plus. Able to synthesize customers' needs and respond with practical and timely solutions. Excellent verbal and written communication skills to different audiences. Strong analytical and problemsolving skills. Project management experience desired. Selfmotivating and selfsupporting. Multilanguage skills are desired but not required. What we offer You will have the opportunity to be part of an amazing international and diverse team, while developing your career at the leading HyperConverged technology company in a highly collaborative environment. Our worldclass benefits package includes, between others: A permanent contract with great compensation and benefits, including Health Insurance and Pension Plan A generous international relocation package, comprehensive of travel costs, Visa assistance, shipping expenses coverage and relocation allowance Access to Internal and external training with industry certifications, such as Microsoft and VMware If you need a reasonable accommodation, please let us know by contacting CandidateAcommodationRequests@nutanix.com.", "t_create": 1619115018, "id": 7491280, "ats_job_id": "opajffwR", "name": "Solution Architect (Frame/Desktop-As-A-Service)", "display_job_id": "17275", "business_unit": "R&D", "medallionProgram": null, "hot": 0, "location": "Belgrade,Serbia", "stars": 0, "department": "Engineering - EMEA", "type": "ATS"}, {"locations": ["Belgrade,Serbia"], "t_update": 1626695283, "job_description": "Nutanix is building a new organization of Associate Technical Account Managers (TAMs). We are looking for Associate TAMS to focus on the midtier of accounts from amongst our largest installed based customers. You will be in charge of driving increased product adoption, and improving customer experience in your accounts. In partnership with the Account Manager and Systems Engineer, the Associate TAM will be an advocate and trusted advisor for Nutanix's top customers. Key Responsibilities: Create a good understanding of the customer's installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc. Drive increased product adoption, and experience by doing the following: Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility Identify training needs for the customer and help orchestrate training/boot camps for customer Identify need to upgrade to latest software versions and support the creation of an upgrade plan for the customer Recommend and/or perform health checks, as needed Pull in expert Nutanix resources for conductive deeper dives with the customer. 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